After-Sales Service Guarantee
Experience Worry-Free Shopping with Our Reliable After-Sales Support
Our Commitment
The promises we stand behind after every purchase
Warranty
12-month warranty on all pinball tables covering manufacturing defects.
Quick Solutions
Our support team resolves most issues within 24-48 hours.
Customer Priority
Your satisfaction comes first — we're here every step of the way.
Easy Returns
Hassle-free returns within 30 days of delivery.
FAQs
Frequently Asked Questions
contact@CheerivyPinball.com
751 Broad Street, Newark, NJ 07102
Our 12-month warranty covers manufacturing defects across every pinball table — including electronics, LED lighting, flipper mechanisms, and scoring systems. If a covered component fails under normal play, we repair or replace it at no cost to you.
Once your returned table arrives at our facility, our team inspects it within 3-5 business days. Approved refunds are issued to your original payment method, and it typically takes another 3-7 business days for the funds to appear, depending on your bank.
Just email us at contact@CheerivyPinball.com with your order number and reason for the return. We'll send you a prepaid shipping label and step-by-step instructions. Returns and exchanges are accepted within 30 days of delivery, provided the table is in resalable condition.
We're sorry if that happens! Inspect your table on arrival and take clear photos of any shipping damage. Contact us within 48 hours of delivery and we'll arrange a free replacement or repair right away — no cost, no hassle, and no need to return the damaged unit until your new one is on its way.
Yes. Our support team assists customers worldwide by email, and we ship replacement parts internationally. Warranty coverage applies globally, though return shipping times and costs may vary by region. Reach out anytime and we'll find the fastest solution for your location.
Return and Exchange Process
Simple Steps for Hassle-Free Returns and Exchanges
Step 1: Submit Your Request
Fill out our simple return form with your order details and reason for return.
Step 2: Ship Your Product
Pack your item securely and ship it back using the provided return label.
Step 3: Receive Confirmation
Once we receive and inspect your item, we'll confirm your refund or exchange.
Return Now