Effective January 2025
Cancellation Policy
How order cancellations, refunds, and changes work at Cheerivy.
At Cheerivy, we want every player to feel completely confident about their purchase. Whether your plans changed or you ordered by mistake, this policy outlines exactly how cancellations work, when they're eligible, and how refunds are handled — clearly and fairly.
Orders can be cancelled free of charge within 12 hours of purchase, as long as the order hasn't entered fulfillment. After that window, your order may already be processing or on its way, and cancellation is no longer possible. If your order has already shipped, you're welcome to request a return once it arrives.
To cancel, email us at Contact@CheerivyPinball.com with your order number as soon as possible. The sooner you reach out, the better your chances of catching the order before it ships. Once we confirm your order qualifies, we'll process the cancellation and issue a full refund to your original payment method within 5–7 business days.
Approved cancellations are refunded in full to the original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer's processing times. No restocking fees apply to cancellations made within the eligible window — you get every cent back.
Because our pre-orders and limited-edition games are produced in tightly planned batches, cancellations are accepted up until 48 hours before the scheduled ship date. After that cutoff, standard order cancellation rules apply. If you're unsure about a pre-order's ship date, reach out and we'll confirm your window.
Need Help?
Still have questions about cancelling your order? Our support team is here to help and typically replies within 1 business day.
Contact@CheerivyPinball.com
Cheerivy, 751 Broad St, Newark, NJ 07102, United States