LEGAL
Refund Policy
Last updated: January 2025
Overview
At Cheerivy, we want you to love game night as much as we do. If something isn't right with your tabletop battle game, we're here to make it right. This policy explains how returns, exchanges, and refunds work so you can shop with confidence.
Returns & Exchanges
You have 30 days from the delivery date to request a return. To be eligible, your item must be unused and unopened in its original packaging, with all game pieces, boards, and components included. Returns that arrive incomplete or show signs of use may not qualify for a full refund.
Refunds
Once we receive and inspect your return, we'll send you an email to confirm it has arrived and let you know whether your refund is approved. If approved, your refund will be automatically applied to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.
Damaged or Defective Items
If your game arrives damaged, or with missing or defective pieces, please contact us immediately and include a few photos of the issue. We'll send a replacement or issue a full refund at no extra cost to you — because a great game night shouldn't be held up by a broken part.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank or card statement again, as processing times can vary. Next, contact your credit card company, since it may take some time before the refund is officially posted. If you've done all of this and still haven't received your refund, please reach out to us and we'll help sort it out.
Exchanges
We only replace items that are defective or damaged with the same item. If you'd like a different game instead, simply return the original item following our returns process and place a new order for the one you want.